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Follow the CRM route, Customer delight is the key to enhance revenue

There are a number of potential benefits in following the CRM (Customer Relationship Management) route. These are increased automation facilities, better use of existing resources, better quality of information, faster response time, improved customer targeting, better customer retention and increases sales.

The CRM application enhances the company’s ‘front office’, focusing on sales, marketing and customer service. However, in order to be truly successful CRM must be seen as a combination of people processes and system rather than as a narrowly defined IT application. CRM is one piece of the new wave of ERP that focuses on outward facing processes, tying them together with the inside-the-enterprise transaction processing engine of the original ERP system.

With the popularity of the Web and Web-based ERP business, companies operating in a mass production world were able to truly personalize relationships with customers. The ability to build strong relationships with customers is causing renewed efforts among businesses to achieve lifetime value from current customers and to put strategic plans in place to go after lifetime value for new customers in new markets.

Companies are increasingly waking up to the fact that they can create new value by working creatively with business partners in the distribution chain and with consumers to reduce costs and cycle times of products, and to provide better order tracking information to customers.

Research has shown that only happy and satisfied customers are truly loyal and loyal customers keep coming back. Using information technology (IT), nimble companies can strengthen customer relationships by integrating sales, product configuration, planning and design processes with customers through existing and new channels.

Typically, a company has a set of preferred customers but welcomes orders from any qualified buyer. Since the industrial revolution companies have viewed orders as nothing more than a demand for their product or service. As the source of revenue, customers are treated with respect in hopes of getting repeat business.

In the world of eBusiness, companies can replicate the personal customer relationship that existed prior to mass markets by using knowledge of the customer to personalize customer service while continuing to sell standard products.

Also Read – ERP Software in Nigeria

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Plant Maintenance in eresource ERP: A module to support operational needs

Plant Maintenance Module in ERP

The Plant Maintenance module in ERP provides an integrated solution for supporting the operational needs of an enterprise-wide system. The module includes an entire family of products covering all aspects of plant/machine maintenance and becomes integral to the achievement of process improvement.

Machine Maintenance and Plant Maintenance module in ERP Software supports various options for structuring technical systems with its object, type and function-related views, and enables flexible navigation. Data concerning the planning processing and history of maintenance tasks is documented in the system and complies with business verification requirements.

All maintenance tasks such as inspection, servicing and repair activities are saved in a historical database. In addition to standard indicators, diverse analysis options are also available in the system for evaluating this data.

Plant Maintenance in ERP provides you with technical and business reports and various presentation options, according to the criteria used: for example organizational unit, location, execution period for tasks, or system manufacturer. This information helps you to reduce the duration and costs of plant down times as a result of damage and to recognize possible weak points within your technical system in good time.

It also forms the basis for defining an optimum maintenance strategy in the sense of ‘Total Productive Maintenance (TPM) or risk-optimized maintenance.

Also Read – ERP Software for Manufacturing

The major sub-systems of eresource ERP Plant & Machine Maintenance module are:

  • Breakdown Repair Log
  • Equipment Master Register
  • Machine Breakdown Log
  • Maintenance Type1
  • Man Power for Machine Details
  • Preventive Maintenance Record
  • Spare Part Installation Log

email sales@eresourceinfotech.com or click here for ERP Software demo

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Sales and Distribution module for ‘just-in-time deliveries’

Sales and Distribution Module to keep pace with rapid changes in the business world, companies need an integrated and flexible enterprise system that supports all aspects of their business with state-of-the-art functionality. This innovative solution should upgrade effortlessly and interface easily with third-party applications as well as have the ability to incorporate existing systems while extending its reach to the Internet and e-commerce.

In today’s competitive business environment, companies are increasingly being forced to streamline business processes. In a world where it is no longer enough to simply have the best product, companies are focusing on core competencies and closer partnerships over the whole supply chain.

Here, increased efficiency in sales and distribution module is a key factor to ensure that companies retain a competitive edge and improve both profit margins and customer service. In helping business to ‘beat them on delivery’, the Sales and Distribution module of eresource ERP systems offers a comprehensive set of best-of-bred component for both order and logistics management.

eresource ERP software solution is tightly integrated with the Sales and Distribution module. This integration enables the mapping and supply of single-site or multi-site organizations. Developing precise logistics planning for just-in-time deliveries, this system can also generate replenishment orders by using defined warehouse requirements.

The following are the sales related business transactions:

  • Sales queries, such as inquiries and quotations
  • Sales orders
  • Outline agreements, such as contracts and scheduling agreements
  • Delivery/Shipment
  • Invoicing/billing
  • After sales support

Also Read – ERP Software for Manufacturing

During sales order-processing the following basic functions are carried out:

  • Inquiry handling
  • Quotation preparation and processing
  • Contracts and contact management (order management)
  • Monitoring the sales transaction
  • Checking for availability
  • Transferring requirements to materials planning (MRP)
  • Scheduling the delivery
  • Calculating pricing and taxes
  • Checking credit limits
  • Invoicing/billing
  • Creating printed or electronically transmitted documents

Depending on how your particular system is configured, these functions may be completely automated. The data that results from these basic functions is stored in the system where it can be displayed. eresource ERP ‘s Sales and Distribution module very actively interacts with the material management and financial accounting module for delivery and billing.

Also Read – ERP System for Construction Industry

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To cope with business challenges, midsize companies looking at ERP

ERP for Midsize Companies

Sales and Distribution Module in this age of mergers and acquisitions, many organizations which were once small companies, and now, as midmarket organizations, need to consolidate various software systems and standardize business processes.

Currently, most of the ERP action is happening in the midmarket. More and more midsize companies – which are rather broadly defined as organizations are looking to replace outdated ERP systems or jump into the technology for the first time.

Most companies in this space are coping with increasingly complex operating environments, aging technology – including outmoded ERP systems – proliferating business-management software and, of course, the need to grow revenue.

Midsize companies also face challenges specific to their industries. Businesses that make consumer product goods are concerned about regulations and reporting requirements, while public-sector organizations are worried about maintaining customer loyalty. Also, manufacturers are concerned about the commoditization of their products. A robust ERP package can help address these issues, as well.

As per a survey conducted last year, which surveyed more than 500 organizations from a variety of industries, it was found that very few midsize companies – just 6 percent – don’t already have an ERP’s MRP (Material Requirements Planning, the precursor to ERP) implementation. For those businesses, the reasons to take a leap into ERP, which is largely considered necessary infrastructure for midsize companies, are many and compelling.

It was found that many ERP implementations in the midmarket are quite mature and ripe for replacement. Most of today’s midmarket organizations had ERP systems older than 10 years old. ERP technology has evolved significantly in the years since these systems were deployed, so many of these organizations have developed their own applications to make up for inadequacies.

Many midmarket companies must now also choose an ERP system on which to standardize after multiple systems were installed, perhaps through mergers, across the enterprise.

It has been noticed that many midsize companies had two or more ERP packages, and some have implemented three or more ERP systems. Although it’s not necessary, midsize companies seem to prefer consolidating their business-management applications in one ERP package, at least in part to cut down on integration headaches.

With the advent of Eresource ERP for midsize Companies in India were able to find a suitable ERP solution to match their needs.

eresource ERP’s major strength lies in the manufacturing modules that provide multiple benefits for small and midsize organizations. eresource ERP helps the organizations control their day-to-day business. Needless to say, once implemented, eresource ERP will be the heart of your business, wheels of your distribution channel and the brain of your planning activities.

Other added feature about eresource ERP system is its on-time guaranteed implementation programme. eresource offers a full refund for any implementation fees where the agreed-upon ERP go live date is delayed, provided the customer meets all defined milestone deliverables on time.

Also Read – ERP Software Company in India

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eresource ERP Purchase Module for a well-managed purchase section

eresource ERP’s Purchase Management module enables the purchasing only when purchase requisitions are generated ideally through MRP run. The purchase management module in eresource ERP software never encourages the buying of anything without valid requisition.

The standard purchasing flow in eresource ERP is as follows:

  • Orders are planned to cover customer and production requirements.
  • Messages are created identifying item, priority, and release timing.
  • Orders are reviewed; vendors, quantities, terms are changed and approved.
  • Orders are sent to the vendor through email.
  • Receiving process inbound material according to quality specifications.
  • Receiving routes materials based on production and customer requirements.
  • Accounts payable is updated from receiving process.

The procurement cycle for a service or material in our purchase management module are described here under:

Determination of requirements:

Materials requirements are identified either in the user departments or via materials planning and control. (This can cover both MRP proper and the demand-based approach to inventory control. The regular checking of stock levels of materials defined by master records, use of the order-point method, and forecasting on the basis of past usage are important aspect of the latter.) User can enter purchase requisition, or these can be generated automatically by the materials planning and control system

Source determinations:

The purchasing components helps one to identify potential sources of supply based on past orders and existing longer-term purchase agreements. This speeds up the process of creating requests for quotation (RFQs), which can be sent to vendors electronically.

Also Read – ERP Software for Manufacturing

Vendor selection and comparison or quotations:

The system is capable of simulating pricing scenarios, allowing one to compare a number of different quotations. Rejection letter can be sent automatically.

Purchase order processing:

The purchasing system adopts information from the requisition and the quotation to help one create a purchase order. As with purchase requisitions, one can generate POs himself or have the system generate them automatically.

Purchase order follow-up:

The system checks the reminder period one has specified and, if necessary, automatically prints reminders or expediters at the predefined intervals. It also provides one with an up-to-date status of all purchase requisitions, quotations and purchase orders.

Also Read – ERP Software company in India

Goods receiving and inventory management:

Goods receiving personnel can confirm the receipt of good simply by entering the PO number. By specifying permissible tolerances, buyers can limit over and under-deliveries of ordered goods.

Invoice verification:

The system support the checking and matching of invoices. The accounts payable clerk is notified of quantity and price variances because the system has access to PO and goods receipts data. This speeds the process and auditing and clearing invoices for payment.

Also Read – ERP system for Construction Industry

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MPS in eresource ERP: An intelligent module that helps sales forecast

MPS Module in ERP

MPS Module in ERP Software Master Production Scheduling (MPS) is defined as an anticipated build schedule for manufacturing end items or product options by quantity per planning period. It represents what the company plans to product, expressed in specific configurations, quantities and dates.

Sales Operations Planning (S&OP) process authorizes MPS module various products that should be translated into the MPS. Thus, MPS is a listing of the end items (products) or major sub-assemblies (standard modules) which are to be produced in known quantity and when they should be ready for ship meant or further value addition.

MPS is a logical representation of information for decision-making. It is what the firm or plant expects to product in the short run. Each individual MPS has a supporting BOM or Formula defining the components needed to product the planned quantities of the end item. Thus, MPS becomes the inputs to MRP.

MPS module in ERP provides the intelligence to interpret the signals it gets from sales and forecast to think of alternative means of satisfying customer demands, and to make adjustments in capacity, inventories and so forth, and allow the company to serve the customer without imbalance between supply and demand.

Also Read – ERP Software for Manufacturing

Here are the objectives of eresource ERP MPS module:

  • Development data (MPS) to give detailed planning (MRP II)
  • Provide devices to reconcile customer’s desires with plant, material and vendor capabilities.
  • Furnish means to make reliable delivery promises and to evaluate the effects of schedule changes.
  • Coordinate plans and actions of all organization functions and measure their performance.
  • Provide management with means to authorize and control all resources needed to support integrated plans.
  • Schedule production orders and purchase orders for MPS items.

Also Read – ERP Software for Construction

MPS also have other two principal functions. These are:

To serve as bases for planning material requirements, production of components, order priorities, and short-term capacity requirements. The function relates to the ‘firm’ period of the MPS, which is usually equal to the sum of production lead-times from release of purchase requisition to completion of MPS level items. To serve as bases for estimating long-term demands on company resources such as people, plant and equipment, warehousing and capital.

Mail Us at sales@eresourceinfotech.com for Live ERP Software Demo

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eresource ERP’s strength: Information accuracy and decision-making capability

eresource ERP’s strength: Information accuracy and decision-making capability

MPS Module in ERP Software in TODAY’s competitive business environment the key resource of every organization is information. If the organization does not have an efficient and effective mechanism that enables it to give the decision-makers the right information at the right time, then the chances of that organization succeeding to the future are very remote.

The three fundamental characteristics of information are accuracy, relevancy and timeliness. The information has to be accurate, it must be relevant for the decision-maker and it must be available to the decision-maker when he needs it. Any organization that has the mechanism to collect, collate, analyze and present high-quality information to its employees, thus enabling them to make better decisions will always be one-step ahead in the competition.

In the changing business environment, the time available for an organization to react to the market trend is very short. To survive, the organization must act quickly, gathering and analyzing the data – both internal and external. Any mechanism that will automate this information gathering and analysis process will enhance the chances of the organization to beat the competition.

Major drawback of the legacy systems was that they did not have an integrated approach. There will be an accounting system for the finance department, a production planning system for the manufacturing department, an inventory management system for the stores department and so on. All these systems will perform in isolated. So if a person wanted some information, which has to be derived from any of these two systems, he has to get the necessary report from both systems and then correlate and combine the data.

An organization cannot function as islands of different departments. The production planning data is required for the purchasing department. The purchasing details are required for the finance department and so on. So if all the information islands, which were function in isolation, were integrated into a single system, then the impact of that would be dramatic.

If the purchase department can see the production planning details, then it can make the purchasing schedule. If the finance department can see the purchase details as soon as it is entered the system, they can plan for the cash flow that will be necessary for the purchase.

In legacy system getting information about some aspect that is dependent on more than one department is a difficult task. And no business executive or decision-maker can take good decisions with this isolated data that he will be collected from the various reports produced by each department. Even if he collates the data and produces the information that he requires, he will have lost valuable time that could have been better spent in decision-making.

With the implementation of eresource ERP system the organization will able to function as a single entity and caters to the information needs of the whole organization. When the information that is generated is accurate, timely and relevant, it will go a long way in helping the organization to realize its goals. This is eresource ERP’s strength  – integration and automation – and that is why implementation of eresource ERP system will help in improving the information accuracy and in better decision-making.

Also Read – ERP Software in Nigeria

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eresource ERP – A perfect solution for 24×7 access to business information

eresource ERP – A perfect solution for 24×7 access to business information

The changing business scenario has made many organizations realize the need and importance of the integration of ERP and other business technologies to deliver the productivity improvements and remain competitive.

eresource’s efforts to make awareness among the business communities about the need of integration of ERP with the Internet and World Wide Web in order to take advantage of that powerful medium, has brought back a desired result through a substantial ROI (return on investment) for many of these organizations.

With the advancements in encryption technologies and Internet security, conducting businesses over the Internet is becoming safer. This has enabled extending the ERP dissemination and data transfer across the Internet cheaper compared to expensive private networks and dedicated transmission lines. So taking hints from the growing popularity of the Internet and World Wide Web, eresource has transformed its ERP software into a Web-enabled system which is bound to boost functionality of any business industry.

Earlier ERP systems are used to integrate and optimize an organization’s internal manufacturing, financial, distribution and human resource functions. Web-enabled eresource ERP system addresses the integration of business process that extends across the enterprise and its trading partners. eresource ERP forms the basis of Internet enabled eBusiness and collaborative commerce.

Web-enabled ERP was introduced to give customers and partner’s access to scheduling, delivery, inventory, manufacturing, invoicing and planning information. Over the last few years, solutions like CRM and SCM have leveraged the Internet to support these processes. eresource ERP incorporates them all in a single package. To be globally competent, an organization needs to open and reach out to its collaborative partners. eresource ERP enables businesses to compete by providing information on-line and adding real value to businesses of all types and sizes.

Today’s business leaders need information to be more readily accessible. They want real-time views into their business so that decisions can be made when they need to be, irrespective of where they are located. They also need this information without the added time of tracking data and generating reports. Managers want to monitor key metrics in real-time to actively track the health of their business.

Though ERP was a good start, the market is currently demanding more. The one dominant conclusion is that ERP must now involve the entire enterprise, delivering consistent, measurable processes and up-to-the-second information that supports profitable decision-making, irrespective of the location of the user. It is here that eresource ERP comes into picture and boost the power of ERP by offering 24×7 accesses to business information and business intelligence irrespective of the geographical location of the user, enabling him or her to make timely decisions.

Also Read – ERP Software in Nigeria

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eresource ERP system helps reduction of lead-time

ERP and Reduction of Lead-time

The non-availability of an item that is required for production can result in several problems like missing delivery schedule, losing customer goodwill due to the delayed delivery or even losing the customer to competition. One can avoid the situation by requesting for the materials well in advance of when they are actually needed or by keeping a large buffer stock or maintaining a very high re-order level.

But all this means that large inventories must be kept, which is money blocked. Also the practical consequences of allowing longer times for delivery seems to be that the present lead-times just grow to take up whatever slack is allowed. So, the company should find out the minimum lead-time and should attempt to context supplier’s delivery delays instead of automatically increasing allowed lead-time.

The elapsed time between placing an order and receiving it is known as the lead-time. It plays a significant role in purchasing and inventory control.

So, in order to reduce the lead-timers the organization should have an efficient inventory management system, which is integrated with the purchasing production planning and production departments. In this era of just-in-time manufacturing the knowledge of the exact lead-timers for each and every item is of paramount important for uninterrupted production. For a company dealing with hundreds and thousands of raw materials and components, keeping track of the lead-times for each and every individual item manually is a practically impossible task.

eresource ERP system helps in automating this task and thus makes inventory management more efficient and effective. Since eresource ERP software solution is integrated and the materials management module is integrated with other modules like sales, marketing, purchasing, manufacturing and production planning, the demand for a particular item can be known as early as an order is received. Since all the records are kept in the system’s database and since everything is up-to-date, finding out the items that are to be ordered takes no time.

So once the items that are to be manufactured are identified and once the production planning system prepares a production plan, the materials management module will prepare purchase orders for each and every item making into account the led-timers and when the items are required for production. If the purchasing process has to go through the invitation of quotations, vendor selection etc. the system does that also.

Since most suppliers are also connected to the organization’s system, as soon as a purchase order or requisition is issued, the supplier’s system is updated with that information. Thus, the supplier knows what items are to be supplied, and when. Since activities like preparation of contracts, issuing of purchasing orders and payments, etc. happen through the system electronically, the savings in time are phenomenal.

So eresource ERP system by virtue of their integrated nature and use of latest technologies reduce the lead times and make it possible for companies to have the items at the time they are needed.

Also Read – ERP Software Company in India

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eresource offers a complete ERP package

eresource offers a complete ERP package

eresource ERP solution is an ERP software application built with 100% Microsoft technology helps mid-market manufacturing businesses achieve increase productivity, lower costs and happier customer. eresource is pioneering Microsoft .NET technology to create the next generation of enterprise software.

By organizing information and automating business processes across the entire enterpirse, eresource ERP builds flexibility and control into every facet of your business environment and increases the quality and visibility of the information you need to make more profitable decisions.

eresource ERP addresses the following business needs.

Enterprise resource planning (ERP):
Complete integration of planning, materials management and procurement, manufacturing and financial business processes reduces costs and improves productivity, quality and control within your operation.

Supplier collaboration:
Two-way information exchange and collaboration with supplier improves procurement execution and reduces material costs without reducing manufacturing responsiveness and flexibility.

Customer relationship management (CRM):
Automation and integration of sales marketing, support and e-commerce helps you win sales and improve customer satisfaction, increasing customer responsiveness and loyalty.

E-commerce:
Web-based ERP application and adoption of Microsoft’s .NET technology enables you to access information, sell product, run business processes and connect with customers and partners anytime, anywhere via the Internet.

Extended enterprise:
eresource ERP is designed to support businesses that operate at a single location or with multiple plants.

Business intelligence:
Business intelligence (BI) tools provide complete visibility into your system’s critical business data, allowing you to make faster, better informed and progressive company decisions.

Technology infrastructure:
Microsoft based solution facilitates a smooth, quick implementation and simplified system administration, customization and integration of your business system, while also providing a stable, scalable technology infrastructure.

Also Read – Transport erp