How will Customer Relationship Management (CRM) help my business?

The eresource ERP CRM module helps you know your customer better and includes many features such as activities, history, related contacts, addresses of your customers and their relations with your competitors. The flexible database structures enables you whatever information you would like to keep on your customer and maintains such information for your future reference.

The eresource ERP CRM module also facilitates control and organization of entire sales process, from offer to invoice. It empowers your sales staff by providing details such as inventory status, estimated costs and delivery time, risk status, habits and special demands, and previous trades during offer stage.

The eresource ERP CRM module offers an effective customer complaint management tool which also includes repairs processing and document management.

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