Venco Imtiaz Construction Co (VICC) signs contract with eresource

VICC signs contract with eresource

The Company:

Established in 1993, Venco Imtiaz Construction Co. (VICC) is a multinational corporation significantly operating in the Middle East, south Asia and North America. The company’s expertise include; Engineering Services, Turnkey Construction Solutions, Infrastructure Development, Industrial Facilities and K-Span Pre -Engineered Buildings.

VICC diversely employs more than 4,500 people around the world making us one of the leading construction companies in those regions. Our strength lies in our ability to cultivate innovative, practical solutions for our clients.

By combining our vast experience and ISO Certified Management System, the company constantly enhance their capabilities in line with market forces in the global construction industry. Having their operational branches in USA, UAE, China and Afghanistan, they are capable of mobilizing their resources in the most strategic locations around the world. VICC diversely employs a team of 4,500 professionals and skilled manpower around the world, making us one of the most competent construction companies in the region.

Capabilities

  • Construction
  • Infrastructure
  • Engineering & Design
  • Project Management
  • Procurement and Logistics
  • Construction Materials & Water Testing

Also Read  – ERP for engineering firms

Why eresource ERP

The decision to implement eresource Nfra Construction ERP system for the company was taken after continues evaluation of number of ERP systems Currently the company operations are managed with various software applications such as QuickBooks for accounts, Primavera for Project Management and rest of the functions are managed on MS Excel.

With the volume of the project works that are under progress in various countries and locations the company was in badly need of a suitable ERP system that could take care of their each and every operational process. Apart from the quality of module functions what made eresource Nfra ERP is so impressive that the system’s ability to integrate project works of different location and bring it under one centralized location from where the project managers and other decision makers able to scrutinize the progress of each projects . This will further enable them to make changes or alterations in the project works whenever necessary. Communication with and between every department from different locations also becomes an easy process with eresource Nfra ERP system, which is also one of the most important factor when it comes to a company like ViCC.

Once implemented eresource Nfra ERP system will allow the Project Managers manage their work effectively from work stations and all information could be feed to them on real-time basis from the on-site location.

Also Read – ERP Software in Nigeria

Manpower Management

One of the important elements of success in the construction industry is an efficient management of manpower. Human Resource Management module in eresource Nfra system could help organizations streamline their recruitment of personal and management of workers in the construction site.

Each project needs to be supplies with adequate manpower to complete the project on time. eresource Nfra helps companies to identify the requirement of manpower for each project accurately and thus the deployment can be done effectively. Manpower if not managed properly could bring negative results on project success.

Also Read – ERP for Metal Industry

Company culture

  • VICC’s corporate culture is founded on a set of values:
  • Safety and sustainability: Safety first! Provide safety trainings and safety tools to all our employees and labors while adhering to international safety provisions.
  • Talent and skills: Talented and highly skilled people are our greatest asset.
  • Honesty and integrity: We have a zero-tolerance policy to bribery and corruption practices, we respect our competitors and stake holders.
  • Attitude: We promote a positive and proactive attitude towards business and a constant commitment to the company as those are the most powerful tools we may think about, even more powerful than technical and economic strength alone.
  • Training and skills enhancement: Young and innovative staff will forge the company’s future by promoting and enabling their skills, creativity and innovative approach.
  • Quality: Quality is the key to competitiveness in the international arena.

Also Read – Manufacturing ERP Software

Managing your Stock with ERP software

Many organizations pile up the stock beforehand at their warehouses to avoid the shortage during any business process. Some of the small sized organization has these hidden inventory which is sometimes left untouched and ultimately adds up to the expense. This hidden stock makes it hard to firmly deal with the business. ERP system doesn’t ensure your stock is precise, however it makes it probable to set up forms that will give you an exact stock tally. Without ERP software, it is almost difficult to remain over stock.

The initial phase for revealing the unclear or obscure stock is to ensure that there is a smooth flow of supply chain network. If the stock is entering at right time and kept where they should be, there is no requirement for private reserves of materials.

As you take care of on stock, don’t be astonished in the event that you discover errors and issues in your store network. The act of keeping private stores regularly conceals wasteful aspects in your business forms.

Also Read – EPC Software

One of ERP’s role is to influence the smooth of supply chain, from getting to invoicing. It gives you chance to observe into the organization at all levels and gives you a chance to see exactly what you have and where.

A decent ERP software assembles trust. At the point when laborers know they can depend on the organization’s procedures to give them the materials they require, it ends up less demanding to wean them off-the-books stock. Obviously, it likewise influences the work to stream more easily.

Also Read – ERP Software in Chennai

Right time to get an ERP software for your Company

Right time to get Best ERP software solution for your Company

The business becomes more disorganized when it starts to develop and the communication gap starts to become more complex. The business needs to be managed efficiently to decrease the business complications.

The best indicator for when you require an ERP software is to find out the flow of your business. When you realize that organization begins failing or you find you’re investing more energy in the printed material than you are in really into your business, you have to search an ERP system.

At the point when your organization starts falling out of customers, you’re prepared for an ERP software.

Another sign that you’re sufficient to implement ERP System is the point at which you find you’re making various spreadsheets to enable you to monitor things. This may work genuinely well for a little organization, but it rapidly progresses as the business increases and more individuals need to comprehend what is going on.

Some organizations have rigid thinking about ERP such as ERP is expensive, or its implementation is time consuming, etc. Actual ERP can be straightforward, quick and economical for a little organization. ERP software solution is so flexible and standard. You can just introduce the modules you require, decreasing cost and complexity.

Obviously to get the full advantages of ERP you will need to do some examination on what’s accessible. This begins with scrutinizing number of ERP system from ERP vendors and choose the best one. You will have to consume little of your energy to adapt the system and arrive at best decision. Cost shouldn’t be the main thought in picking a small ERP framework.

A cloud-based SaaS (Software as a Service) system lessens the principal cost and gives innate support and maintenance.

Take as much time as is needed in picking a little ERP framework to ensure you get one that can maintain your business and will be anything but not difficult to utilize.

Also Read – ERP for Plastic industry

ERP for an Efficient Enterprise

ERP for an Efficient Enterprise:

Enterprise Resource Planning (ERP) Software for making your business more profitable.

Every organization thinks that working ideally is a crucial part of any business to achieve their goals. It also focuses on effectiveness and efficiency in a business as it is an important factor. ERP arrangements have been empowering organizations to perform better and achieve their objectives for a long time.

Better Performance

The factors that affect the way business is conducted are proper planning, a dedicated leader, employees who are willing to work and a extensive IT framework, i.e ERP. If the above factors are considered and fulfilled properly, you can efficiently track the improvement of various departments and people who work in those divisions. The system will recognize any key regions that workers need to enhance in, empowering you to offer proper training to employees, along with expanding proficiency in all business regions.

Control on Accounting

ERP software can offer a broad perspective of how a organization is getting along from expenditure, revenue and profit point of view. This, combined with business analytic, can be amazingly valuable, as it gives administration more understanding into the organization’s accounts, empowering them to enhance monetary control.

Cost-Effectiveness

Organizations in all cases are searching for approaches to spare cash while as yet keeping similar principles. ERP solution help decrease the working expenses by following and ordering stock, decreasing managerial mistakes, encouraging the employees by bridging the communication gaps amongst departments and streamlining business information, which allows simple access to ongoing business. As this system will deal with numerous business forms, there will be no need of costly system to be set.

Adhering to business requirements

ERP system follow every essential parts of business activities, so that you and your workforce can get on with doing what you exceed at for running your business. ERP becoming more relevant in the business field as management attempt to remain in front of their rivals. This multifaceted ERP software can help firms to perform better and keep up or enhance their notoriety on both a domestically and globally.

Also Read – ERP for trading industry

Errors to Avoid Before Starting ERP

Slip-ups toward the start of an enterprise are famously hard to settle. This is particularly valid for complex procedures like executing an ERP framework. Mistakes toward the start of the usage can fate the enterprise regardless of how well it is executed. Tragically such early mix-ups are very regular in ERP executions with frequently heartbreaking outcomes for the venture.

Following can be the errors seen while setting-up ERP :

Not selecting the right team

By its inclination, an ERP execution is a collaboration. It’s essential to gather a solid gathering to take a shot at usage. Pick your group precisely, both for their specialized aptitudes and the capacity to cooperate easily.

Not Picking the Right ERP specialist

While you can complete an ERP venture without getting a specialist, it isn’t a smart thought to attempt. You will require somebody with involvement in ERP usage to help control you and to get you over the harsh spots. Since an advisor is vital to the procedure. It’s essential to invest time and pick the correct one. For this, assess potential competitors precisely, both for their involvement with ERP and for their fit with your group.

Not Budgeting Enough Time and Resources

An ERP execution is a time and resource process. It’s critical you spend enough of both to give the procedure a chance to succeed. You can hold back on the financial plan, yet the hard truth is that the ERP usage will take as long and cost as much as it does no make a difference what your financial plan says. Belittling both just prompts going over spending plan and beyond schedule.

Not Getting Support from the Top Management

Last but not the least, it’s important that you have top management, proceeding with help for your venture from the start itself. Absence of continuous help will fate an ERP venture. Some portion of the activity of the group chief is to ensure that help is there through the whole ERP exertion.

Also Read – ERP for trading industry

eresource The New Generation Enterprise Resource Planning System

Organizations are thinking and preparing for the future technology, which will take their business to new heights. However, how to define, deploy and manage the technology and business services are really a matter of concern for everyone. This is where the assistance of advanced Business Solution s like eresource ERP (Enterprise Resource Planning) makes its relevance.

Web and Cloud-Based ERP Software

eresource’s Cloud-based ERP – Enterprise Resource Planning Solution help face the challenges before today’s enterprises. As the businesses are today work and deliver value more dynamically, the competition in the market also been increased which brings new challenges to them. Cloud computing and social computing technologies, new working standards and a stubborn economic reset are all reshaping how work gets done.

Companies are exploring the ways to extend more value added services to its customers. Though operational improvement and cost savings be critical factors it alone will not help companies in their business operations . Emerging new challenges must be addressed with solutions that extend the value of complex, knowledge-based business activities.

eresources end to end ERP Solution supports complex, high value, knowledge-based work. eresource ERP Solution simplifies back-office process automation for mid-sized and growing business. It provides real-time information about finance, order management, purchase, inventory, employee management, e commerce and much more. With web- based ERP Solution , you can accelerate business cycles, improve productivity and reliability, and provide higher levels of service to customers, suppliers and partners.

Our SAAS Model solutions are a big hit among the mid-sized companies in India. With eresource ERP, pharmaceutical companies that are looking for a next generation enterprise solution can realize cost and process efficiencies. With the solution they can also take their sales and marketing effectiveness to new heights.

Many ERP System currently used by many of our midmarket companies are quite mature and ripe for replacement. Most of today’s midmarket organizations had ERP Systems older than 10 years old. ERP Technology has evolved significantly in the years since these systems were deployed. Therefore operating your business on out-dated system can make adverse effect on your business operations . You must change today for better tomorrow. A generation system is already here

Also Read — ERP for Plastic industry

Common ERP Myths

Common Myths of ERP (Enterprise Resource Planning):

There are a lot of ERP myths that surround the concept, infrastructure, implementation and practice of Enterprise Resource Planning. Very often people are not willing to adopt ERP because of these wrong notions. In this section we will see some of the most common myths about ERP and will try to demystify them.

ERP MEANS MORE WORK AND PROCEDURES

  • Properly implementing and managing an ERP system is not an easy task. The transition period from the traditional system or manual processing to ERP is difficult as new skills have to be learned; new procedures and processes have to be followed, and so on. Many employees think that ERP will add more work, make the work more difficult and will force unnecessary procedures. Transformation from the old system to the ERP system is a difficult process. However, if the management and the implementation team do their job properly, ensuring that the employees are told what to expect and given proper training, then the transition can be smooth. Once the employees get used to the new system, they will understand the potential benefits and the effort saved through automation of talks and jobs. Today’s ERP tools automate many of the repetitive, monotonous and tedious procedures, tasks and processes thus making the life of the employees a lot easier.

ERP WILL MAKE MANY EMPLOYEES REDUNDANT AND JOBLESS

  • Another popular misconception about ERP system is that its implementation will make many jobs redundant (because of the automation) and hence, many employees will lose their jobs. A properly implemented ERP system will automate many tasks in the organization. This does not mean that the ERP system will make people redundant. Yes, there will be changes in job descriptions and in the activities people used to do. Many tasks will be automated and this will make the people who were doing those jobs unnecessary. But ERP system also create new job opportunities and they very same people whose jobs were automated could be used to fill the new positions after giving them proper training on the new tasks. Hence, the amount of planning that goes into re-location and re-training of the employees by the management and the implementation team can go a long way in reducing the anxieties of the employees. ERP is a people system made possible by computer software and hardware.

ERP IS THE SOLE RESPONSIBILITY OF THE MANAGEMENT

  • Making an ERP system work is the responsibility of all the employees. It involves virtually every department and every person within the company. The company management is not responsible for the day-to-day operation of the ERP system. Their main job is to create an organizational environment in which ERP can thrive – give ERP the full backing of the management. They should also be involved in the development of ERP policies, usage guidelines, allocation of budget, package selection and appointment of competent professionals to implement and manage the ERP system. Only when the ERP team has the full backing and support of the management, they will be able to implement the system smoothly.
  • The management should monitor the implementation and operation of the system, review the progress and status periodically and should take necessary corrective action, if required. The management should also ensure that the ERP implementation team gets the support and co-operation of all the departments, But, thinking that the ERP system will succeed just because the management is fully committed to its implementation and operation is one of the biggest mistakes that an organization can make. In fact, it is the employees – the day-to-day users of the system – who will decide the fate of the ERP system. If the employees are not fully appraised, trained, satisfied and are not happy with the system and are not using it properly, then the ERP system will be a failure.

ERP IS JUST FOR MANAGERS OR DECISION-MAKERS

  •  The managers and decision-makers are the major users of the ERP system. They are the people who benefit the most from the properly implemented ERP system. They will have all the information they need at their fingertips for making informed decisions. The quality of the decisions and the speed with which the decisions are made are dramatically improved as the ERP systems provide high-quality, timely and relevant information. But every employee in an organization benefits from the ERP system. An ERP system gives the store clerk access to the inventory record and enables him to find out the exact quality of an item. It allows the production supervisor to plan his activities. It allows all employees to apply for leave, get loads approved, gets the travel expenses reimbursed and so on.
  • But for making the best use of the information processing power of an ERP system the users should be trained on how to make the best use of the various features available. If people are ignorant about these, they will find it useless and if they are not properly trained, they will find the experience frustrating and tedious. These people will not use the ERP system or if forced will use it but not to its fullest potential. They will see ERP as a waste of time and do it just because they are forced to do it. This hostility towards ERP can be eliminated if the users are properly educated and make aware of the benefits of the ERP system.

ERP IS JUST FOR MANUFACTURING ORGANIZATIONS

  • This assumption is basically due to the way in which ERP was historically developed from the methods of Material Requirement Planning (MRP) and Manufacturing Resource Planning (MRP II), which are relevant to manufacturing organizations. In the manufacturing industry, MRP became the fundamental concept of production management and control in mid 1970s. At this stage BoM (Bill of Materials), which is purchase order management that utilizes parts list management and parts development, was the prevailing trend.
  • And this concept unfolded from order inventory management of materials to plant and personnel planning and distribution planning, which in turn became MRP II. This incorporated financial account, human resource management functions, distribution management functions and management accounting functions and came to globally cover all areas of enterprise mainstay business and eventually came to be called ERP. But in reality the concept of enterprise-wide planning of resource is not limited to any particular segment of industry.

ERP IS JUST FOR ERP IMPLEMENTATION TEAM

  • The ERP implementation team usually consists of outside consultants, vendor representatives and select group of employees. But once the implementation and under training is over, the consultants and vendor representatives will leave. Then it is the responsibility of each and every employee of the company to use the ERP system properly and to make the best use of the new features and facilities.

ERP IS JUST TO IMPRESS CUSTOMERS

  •  It is true that a properly implemented ERP system can help in serving the customers better as it helps the organizations to react faster, respond better and deliver high-quality products and services at astonishing speeds. This improved efficiency and quality will go a long way in improving customer goodwill and customer relations. So with an ERP system you get more satisfied customers, but that is only one of the advantages of an ERP system.

ERP PACKAGE WILL TAKE CARE OF EVERYTHING

  •  ERP is not a silver bullet or a cure-all. Yes, a properly implemented, operated and maintained ERP system can dramatically improve productivity, automate tasks, reduce wastage and improve profits. But an ERP system needs people to operate, use and maintain it. If the employees are not interested in using the ERP system or are using it improperly, if managers are not making use of the decision-making capabilities of the system or if the system is not maintained properly, then the ERP will not deliver it promises.
  •  It is a fact that the ERP tools have evolved over-time and have now become very sophisticated. Today’s ERP tools automate most business function and processes thus making the lives of the users a lot easier. But thinking that the ERP tools will take care of everything can be a recipe for disaster. There are many business activities that need human intervention and judgment. While the ERP tools make these jobs easier, there is no substitute for human intelligence and decision-making.

Also Read – Construction Management ERP

ONE ERP PACKAGE WILL SUIT EVERYBODY

  •  There are hundreds of ERP tools available in the marketplace. These tools differ in features, capabilities, size, functionality, price, technical support, customizability, scalability etc. The organizations are also different from one another. Each has its own characteristics and identity. Assuming that one tool will be suitable for all organization is wrong. Selecting and purchasing an ERP tool without analyzing whether it is suited for the organization will have disastrous consequences.
  •  For an ERP implementation to be successful, the tool that is implemented should be compatible with organizational culture, practices and procedures. So when purchasing an ERP package proper attention should be given to the selection of a tool that is best suited for the organization.

ERP IS VERY EXPENSIVE

  • ERP packages come in all shapes and sizes. The sophisticated and high-end ERP tools are very expensive. ERP system needs people to manage it. Thus implementing and managing an ERP system is an expensive affair. But these expenses should be weighed against the benefits of the ERP system.
  •  An efficient ERP system will increase the productivity of the human resources, shorten development and change cycles, streamline the production process, reduce errors by automating the monotonous and repetitive tasks, enable the better management of projects by providing quality information, improve customer satisfaction by resolving problems quickly and so on. When the benefits of the ERP system are considered, it becomes evident that the money spend on ERP is well spent and the ERP system will pay for itself.

ORGANIZATION CAN SUCCEED WITHOUT ERP

  •  Before the advent of ERP, organizations were run manually. So, do we need ERP in order to succeed? If an organization is very small in size, caters to the niche market and has very limited scope, then it can sometimes succeed without ERP. But today’s organizations are becoming large and the products are becoming more and more complex in size, sophistication and technologies used. Also, a single group does not necessarily build the different components of a product.
  • This is the era of multi-site, distributed production, where different groups situated in different parts of the world develop the components of a system. In such a scenario, managing the activities of an organization is a very complex task. If proper control mechanisms and procedures are not in place, very soon the operations can get out of control and products and organizations can fail.

Also Read – ERP for packaging industry

eresource: A scalable, flexible and affordable ERP solution for SMEs

eresource: A scalable, flexible and affordable ERP solution for SMEs

FOR any organization, success depends on having the ability to keep pace with rapidly changing customer and industry demands and execute in a short amount of time, the ability to quickly seize new opportunities and the ERP flexibility to achieve sustainable business growth.

Today small and mid-size enterprises (SMEs) are facing greater competition than ever across diverse industries. With the increasing power of large rivals in some segments and the pricing pressure and they have a critical need to optimize business processes, cut operational costs and improve customer acquisition and retention rates.

With the complexity and global reach of today’s business environment, SMEs are also under increased pressure to monitor business processes and financial operations more closely. Stricter accounting and corporate governance requirements intensify this challenge thus, placing growing pressure on businesses of all sizes for greater transparency, timeliness and accuracy in reporting and managerial control.

Small and mid-size enterprises are recognizing integrated business management solutions as essential for growth, scalability and keeping up with competitors as the solutions become more affordable, easy-to-implement and adept at addressing industry-specific business processes.

While choosing their software solutions, SMEs must balance their long-term needs for innovative solutions to drive the next level of growth with their existing resources and short-term trends for quick return on investment, low-cost of ownership and minimum disruption to current operations. Many SEMs must also ensure integration into their corporate and partner/supplier ecosystems, often requiring the complete replacement of legacy systems.

eresource ERP solution for SMEs providing vertical and micro-vertical solutions has nearly half of its software implemented in the SME sector. Monitored through a highly qualified implementation team, eresource ERP solution is affordable, easy-to-deploy and proven business solutions to better meet the needs of customers across diverse industries.

The integrated and cost-effective eresource ERP solution allows small and mid-size companies to maintain, a low total cost of ownership and the scalability and the flexibility to support current and future business needs.

Also Read – ERP for electronics

Workshop on ERP to guide how to run a successful Business

Workshop on ERP to guide how to run a successful Business

We have, time and again emphasized the importance of having ERP system to run businesses in successful way in today’s competitive economic market. As there are number of big and small vendors in the Indian ERP market, selection of a proper system that suits your business needs are very important. To place the matter straight forward, what the decision makers must understand is having an ERP system just can’t help your business process. What is important is which system you have implemented.

A rightfully conducted ERP workshop could provide you the guidelines of what your requirements and expectations should be, including hands-on experience with the most successful ERP software in India available today.

ERP workshop can also empower CEOs, COOs, CFOs, accountants, controllers, business owners and key decision-makers with ERP technology concepts.

CRM or Customer Relationship Management, the backbone of any business has been integrated as an important module in the ERP system. Sales and marketing teams from companies can benefit from attending the workshop that will help them gain knowledge in marketing plans. The knowledge gained through from workshop can put into practice by the sales or marketing team with the approach to the customers that could help improve your revenue and market share growth and minimize expenses – all of which leads to higher profitability. The workshop will also debate on all areas of an ERP system, its advantages and disadvantages.

When it comes to benefits of ERP there are many arenas which are unknown to many. ERP expects boundary-less flat organization structure where every employee is a decision maker and not a mere follower. Secondly, the decision-making must be scientific than based on ‘gut feel’. Thirdly, ERP assumes that the user has an in-depth knowledge of the process he is associated with. He has to work in a team as a key resource element. The objective of the user is to pass maximum value to the customer than to create his own convenience. The user must be analytical in his thinking and be able to use information generated through data iterations for more effective and informed decisions.

ERP system will work successfully if the users are training to handle the system to the optimum usage. Proper training makes the users fully equipped with handling of the system independently and this will contribute the success of all the business operations.

The solution provider must pay attention while providing training to the user in the right manner. To become a good user, one has to get trained and trained well, and later self trained. But what is the disappointing factor is most of the ERP training in India is more of software training rather than going deeply into the functionality and technicality of the ERP system. Normally the user is shown various screens of the ERP system and taught how to enter what he was doing previously.

The trainer must explain to the user why he should enter there, what are the repercussions of his entries in other modules, how to use the best out of multiple settings, why a particular setting is made like that, etc. In fact, the reality that every entry is the financial entry and ultimately gets posted into General Ledger and posted in turn into Profit & Loss Account or Balance Sheet is never realized by the user during training or even after implementation. This feel of responsibility is extremely essential for the user to become a mature ERP user.

To enhance the interest of users Indian ERP companies must make a point of user training, focusing on ERP functionalities and not merely on tools for ERP. Ideally, the training session should be designed to cater to individual needs and hence carefully planned. ERP workshop will have a separate session to discuss and elaborate the training method of ERP extensively.

Also Read – Construction erp in uae

eresource Tracks Business Activities across the Organization

It is common for all vendors and consultants to say that their products are the best. But when eresource makes such a claim it holds a concrete evidence to support that claim. The commendable feature of web-based ERP is that employees enter information only once and that information is then available to all systems company-wide. Business activities across the organization is tracked or triggered by the eresource ERP are also automatically captured in the enterprise’s general ledger, without the risk of re-entry errors. This means everyone in the company can make decisions based on accurate, real-time information.

eresource ERP system manages everything from order capture to accounting and procurement to warehousing. eresource makes timely changes in their modules with the requirement and its functionality has grown in both breadth and depth to suit small to large scale industries. As companies integrate business units through consolidation, shared services, or global operations, their IT ability also to be stretched to support these changes. With eresource ERP’s broad functionality, any organization can replace much of their legacy systems. eresource ERP is capable of providing better support for these new business structures and strategies.

An efficient and completely integrated web-based ERP system like eresource ERP could capture and create accurate, consistent and timely relevant data, and assist in intelligent business decision-making. The effect of ERP/e-Business integration is will be clearly visible. The result will be reflected in every level of operations, ranging from reduced inventory and personnel level to improved order and cash management. It can also result in improved customer responsiveness, reduced IT costs and the availability for value-added activities.

Also read – ERP for Plastic industry

Benefits of eresource ERP

With eresource ERP customer orders can be handled easily and efficiently on a time-bound basis. Like when a customer service agent receives a phone call from an existing customer the agent can quickly locates the customer’s account, records the order details, prices the order, and checks the availability date. The customer confirms the order details and the agent books the order. That single entry triggers everything from allocation of the finished product against the order to delivery and billing. That is, based on existing demand and allocation rules, eresource ERP system will determine whether the product should come from current finished goods in a warehouse, in-process goods, scheduled production, or new production. It will set the order up for shipment based on information from either the customer or the customer master record, and, once the order is shipped, prepare an invoice and an accounts receivable entry.

However, along with efficient customer handling method, organizations must also have operational efficiency to succeed in business process. Because just keeping customers happy and offering personalized service will not have any effect if the operating efficiency of the company is poor. In order to improve efficiency and to have better information integration, companies should have an effective Web-enabled ERP system in place. There is no doubt that an efficient and well-implemented ERP system like eresource ERP can raise the productivity to unprecedented levels.

Also read – construction erp software in uae