There are several potential benefits to following the CRM (Customer Relationship Management) route. These are increased automation facilities, better use of existing resources, better quality of information, faster response time, improved customer targeting, better customer retention and increased sales. The eresource CRM application enhances the company’s ‘front office’, focusing on sales, marketing and customer service. However, to be truly successful CRM must be seen as a combination of people processes and systems rather than as a narrowly defined IT application. CRM is one piece of the new wave of ERP that focuses on outward-facing processes, tying them together with the inside-the-enterprise transaction processing engine of the original ERP system. With the popularity of the Web and Web-based ERP business, companies operating in a mass production world were able to truly personalize relationships with customers. The ability to build strong relationships with customers is causing renewed efforts among businesses to achieve lifetime value from current customers and to put strategic plans in place to go after lifetime value for new customers in new markets. Companies are increasingly waking up to the fact that they can create new value by working creatively with business partners in the distribution chain and with consumers to reduce costs and cycle times of products, and to provide better order tracking information to customers. Research has shown that only happy and satisfied customers are truly loyal and loyal customers keep coming back. Using information technology (IT), nimble companies can strengthen customer relationships by integrating sales, product configuration, planning and design processes with customers through existing and new channels. Typically, a company has a set of preferred customers but welcomes orders from any qualified buyer. Since the industrial revolution companies have viewed orders as nothing more than a demand for their product or service. As the source of revenue, customers are treated with respect in hopes of getting repeat business. In the world of eBusiness, companies can replicate the personal customer relationship that existed before mass markets by using knowledge of the customer to personalize customer service while continuing to sell standard products. Also Read – ERP Software in Nigeria
Eresource ERP Customer Service eresource ERP solutions from eresource Infotech are totally a web-based ERP solution and cover everything needed to run an organization irrespective of size of a company. eresource offers exclusive ERP solutions for various industries and operations such as Manufacturing, Pharmaceuticals, Construction and Infrastructure, Trade and Sales, Preventive Maintenance and Human Resources etc. eresource ERP solution is best known to be less expensive, easier to implement, and easier to maintain. Being a Web-based ERP solution the solution provides real-time information about all the operations of an organization that includes finance, purchase, inventory, employee management, e-commerce and many many more. This browser-based application allows you to work from anywhere at any time with use of a desktop or laptop which has a net net connection and a browser application. eresource is following a widely accepted approach by providing exclusive ERP system for each and every industry. This is in keeping with our primary objective which is, give what the customer wants rather than what we have. This also could be the reason behind our unmatchable success. Having said that, developing exclusive ERP system for various industries are somewhat a complex issue as all customer-specific functionality must be included in the system effectively. Initially when we launched the system there was just one common ERP system that has been developed serve all segments. It must be admitted that developing such a package was not easy. As everyone knows that meshing the specific needs of thousands of customers into a single coherent package was not only that easy but also complex. However, eresource’s top quality expert came out with a novel idea and developed exclusive ERP systems for different industrial segments. We have also simplified the implementation process and enhanced operational methods which can support early return on investment (ROI). Another important factor about our system is that it has been developed in keeping with the Small and Medium Enterprises (SMEs) of Indian market in mind. Therefore utmost care has been taken with its operational method, functionality and investment cost which must be suited to address the SMEs requirement in a rightful manner. There are number of reasons why eresource’s target ERP customer which is mainly from the SME sector. The bigger players in the market with their standard ERP products are too hot to be handled by the small companies. Though there are many factors involved in this, the high cost involved in implementing such services are one of the primary concern. Secondly the heavy customization that is needed in these standard ERP systems to suit their requirement that many a time becomes doesn’t bring the desired result. Thirdly. the annual maintenance and other regular technical assistance whenever required. Being locally placed, an efficient technical service of eresource is available 24×7 For further details and discussion let us have a one to one meeting with a live demonstration of the product. Call us today so that a meeting can fixed according to your convenient. Mail Us at sales@eresourceinfotech.com for Live ERP Software Demo Also Read – ERP Software In India
Organizations constantly aim to improve customer relationship management, sales performance, and customer service to achieve their intended success. You need systems with quick access to centralized customer data to accomplish these goals. To strengthen relationships with customers and prospects, seal deals, and expedite all client interaction tasks, you should also have access to a comprehensive and current communication history. In terms of daily company operations and financial performance, small and medium-sized enterprises can directly profit from deploying and utilizing eresource CRM. To put it another way, enhancements to the total customer experience result in higher levels of customer satisfaction, which raises the profitability of the business. Specific benefits include higher levels of customer loyalty, more effective marketing, better customer service and support, increased efficiency, and cost savings. SMEs must diversify their risk of losing important clients In terms of customer loyalty, eresource CRM enables businesses to centralize and integrate their transaction records and customer data, facilitating the management and accessibility of this data for all important stakeholders. This allows for the identification of the most devoted customers as well as the most successful marketing campaigns. Software solutions for personalization are seen as one of the essential components for boosting client loyalty. Without a doubt, SMEs must diversify their risk of losing important clients in today’s fiercely competitive market ecology. eresource CRM helps carry out automated sales processes eresource CRM helps businesses use marketing more effectively since it collects extremely comprehensive client information through engagement. This data makes it possible to predict how customers will make decisions, which helps successful businesses create more tailored and successful marketing efforts that have a greater effect on sales and profitability. Customer data can help with customer segmentation, which in turn can increase the efficacy of marketing campaigns. This is because customer segmentation based on market needs enables businesses to target specific groups with marketing campaigns that are specifically tailored to them. You may manage pre-sales activities, carry out automated sales processes, provide consistent customer service, assess sales and service accomplishments, and spot trends, issues, and opportunities with eresource CRM’s consistent and easily accessible customer and prospect data. Effective communication with customers With numerous features like activity logs, history, connected contacts, customer addresses, and competitor relationships, the eresource CRM module aids in getting to know your customers better. You may save any customer information you’d like to have on file thanks to the customizable database structures, which also save the data for future use. From offer to invoice, the whole sales process may be easily managed and organized with the help of the eresource CRM module. By giving them access to information about inventory status, projected costs and delivery time, risk status, customs and special needs, and past trades made during the offer stage, it gives your sales personnel more authority. The eresource CRM, which also handles document management and repair processing, provides a useful tool for managing client complaints. For more information on eresource CRM and a FREE DEMO and FREE IMPLEMENTATION, please get in touch with us now: sales@eresourceinfotech.com
There are several potential benefits to following the CRM (Customer Relationship Management) route. These are increased automation facilities, better use of existing resources, better quality of information, faster response time, improved customer targeting, better customer retention and increased sales. The eresource CRM application enhances the company’s ‘front office’, focusing on sales, marketing and customer service. However, to be truly successful CRM must be seen as a combination of people processes and systems rather than as a narrowly defined IT application. CRM is one piece of the new wave of ERP that focuses on outward-facing processes, tying them together with the inside-the-enterprise transaction processing engine of the original ERP system. With the popularity of the Web and Web-based ERP business, companies operating in a mass production world were able to truly personalize relationships with customers. The ability to build strong relationships with customers is causing renewed efforts among businesses to achieve lifetime value from current customers and to put strategic plans in place to go after lifetime value for new customers in new markets. Companies are increasingly waking up to the fact that they can create new value by working creatively with business partners in the distribution chain and with consumers to reduce costs and cycle times of products, and to provide better order tracking information to customers. Research has shown that only happy and satisfied customers are truly loyal and loyal customers keep coming back. Using information technology (IT), nimble companies can strengthen customer relationships by integrating sales, product configuration, planning and design processes with customers through existing and new channels. Typically, a company has a set of preferred customers but welcomes orders from any qualified buyer. Since the industrial revolution companies have viewed orders as nothing more than a demand for their product or service. As the source of revenue, customers are treated with respect in hopes of getting repeat business. In the world of eBusiness, companies can replicate the personal customer relationship that existed before mass markets by using knowledge of the customer to personalize customer service while continuing to sell standard products. Also Read – ERP Software in Nigeria