Achieving Rapid Cement Dispatch Turnaround
A High-Frequency Bulk Transport Operator Managing 500+ Vehicles for a Cement Major
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Summary
A large Indian bulk transport operator needed to improve dispatch speed, cost control, and operational visibility across multiple cement plants. By implementing eresource Transportation ERP, the company digitized consignment processing, trip tracking, driver settlements, and maintenance operations, enabling faster gate clearance, higher vehicle utilization, and consistent, SLA-driven dispatch performance.
About
The customer is a high-frequency bulk transportation operator supporting a leading cement manufacturer in India. Managing a fleet of over 500 bulk tankers, the company handles daily dispatches from multiple cement plants to dealer locations and large project sites, operating in a margin-sensitive environment where turnaround time and operational efficiency are critical.
Modules Implemented
The Results
Challenge for the Customer
The customer faced persistent delays and operational inefficiencies due to paper-based loading orders, manual driver advances, and offline maintenance tracking. Long gate clearance times at cement plants, lack of visibility into trip turnaround, untracked workshop spare consumption, and a reactive maintenance approach led to disputes, downtime, and reduced vehicle productivity.
How eresource ERP helps
eresource Transportation ERP digitized the entire cement dispatch lifecycle by automating consignments, tracking trip start and end points, and standardizing route-based expense controls. The platform streamlined driver advance and settlement processes, centralized workshop and maintenance operations, and introduced real-time visibility into dispatch and delivery status across all plants and routes.
Difference between other ERPs and eresource ERP implementation
Unlike generic ERP systems that struggle to handle high-frequency dispatch environments, eresource ERP is designed specifically for bulk transportation and fleet-intensive operations. The implementation aligned closely with cement logistics workflows, focusing on rapid consignment processing, turnaround tracking, driver settlements, and maintenance control. This reduced manual intervention, improved adoption at plant gates, and delivered measurable efficiency gains without complex customization.
Outcome
The company achieved lean, high-speed cement dispatch operations with significantly reduced gate delays and improved vehicle utilization. Standardized processes, real-time visibility, and better cost control enabled the operator to meet strict delivery SLAs consistently while strengthening relationships with the cement principal and improving contract renewal rates.