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Enhance your customer service with web-based eresource ERP

Role of ERP Software in Customer Service:

With the usage of web-based eresource ERP, organizations have been able to enhance their customer service tremendously. As Internet technology is becoming an indispensable medium for the existence of any business, it is not necessary to emphasis the important of web-based ERP application.

With the deployment of web-based eresource ERP system, users become infinitely more responsive to the needs of both their customers. This intelligent enterprise application system provides job status reports over a secured web site and makes it easy for clients of the organizations’ users to place or modify orders and releases via the Internet.

eresource ERP enables quick response from clients and it helps the organization to take timely decision and action pertaining to the particular decision without losing any valuable time. The beauty of working with eresource ERP system is that it provides information over the web any time of the night or day, eliminating unanswered calls and phone tag – that results in improved customer service.

With eresource ERP in place, the answers to a customer’s common grievances now can be solved anytime the customer wish to, provided having an Internet connection and a personal computer.

Also Read – How can cloud ERP help solar installers reduce soft costs

A clear advantage of eresource web-based ERP solution is that apart from the users from the different branches and location and also other customers, remote users like company executives and sales representatives can also access the company system with any browser, which is much more convenient than going through terminal-based Services. And easy and quick implementation method of eresource ERP also makes this solution as most preferred and reliable ERP application in India today.

Though you may have come across some suggestions on other ERP packages too, selecting the right one is crucial. What is to be understood that a web-hosted solution ensures a lower outlay and predictive spread of cost over time. You have a substantial saving in cost that can be better invested in your business process.

Web-based eresource ERP removes your worry about the new functions and features. When you deploy the eresource ERP in your company, you can start using it from day one. eresource ERP solution are like off-the-shelf software. This web-based ERP application is going to be the real player your for the success of your business strategy which ultimately can bring anticipated return on investment (ROI) without any concern and worries.

Apart from the above points there is also another reason for companies to implement the most effective web-based eresource ERP system. The reason being that is that just keeping customers happy by offering personalized service will not have any effect if the operating efficiency of the company is poor. In order to improve efficiency and to have better information integration, companies should have an effective Web-enabled ERP system in place.

An efficient and well-implemented ERP system like eresource ERP can raise the productivity to unprecedented levels.

Also Read – ERP for plastic industry

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eresource ERP – Big Advantage for Small Companies

eresource, India’s leading web-based ERP solution is developed with keeping Indian small scale industries in mind. With eresource ERP for small companies are finding the value in project management solutions within their ERP platforms. This includes many medium and small manufacturing companies as well as construction companies.

Undoubtedly eresource has become the first choice for majority of SMBs in India and it has established as the most popular integrated solution that help keep track of everything from major initiatives to everyday client requests.

The big advantage of eresource ERP solution is that it has its fingers in all aspects of running a business; its benefits are myriad and go beyond tangible cost reductions. eresource can improve an organization’s customer service and response time when solving issues. It can solve issues of interoperability among multiple manufacturing locations. It can standardize and accelerate manufacturing processes in all of a company’s manufacturing sites.

Also Read – Advantages of ERP solution in printing industry

eresource ERP can streamline a manufacturer’s order-fulfillment processes and can facilitate connecting with partners’ and suppliers’ enterprise systems. Our ERP system also can help an organization maintain compliance with government regulations, from hiring practices to environmental laws.

Case studies in organizations that have implemented eresource ERP reveal a variety of different business-specific benefits. One of the case studies revealed that by replacing legacy systems with an our web-based ERP system, one manufacturing company has reduced its inventory levels by 30 percent, reduced its warehouse space requirements by 38 percent, improved its month-end close process by five days and increased sales by 100 percent without hiring new employees.

With web-based eresource ERP in place, all manual processes are automated, production scheduling is more efficiently managed and inventory is more accurately assessed. Also, business performance can be measured in a much more holistic fashion than ever before. This gives executives real-time visibility into all business processes, enabling them to make better strategic decisions. In short, with eresource ERP packages, all small and medium companies can compete more aggressively in global markets.

eresource ERP system can also deliver significant improvements in other areas, enhancing many non-financial processes such as payroll, quality control, resource allocation and scheduling for project management teams, supplier relationship management for purchasing and procurement departments, and training and time and attendance tracking for human resources groups.

Also Read – ERP Software for Automotive Industry

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eresource ERP Offers Free Customization and Implementation

Free Customization and Implementation of ERP

Although ERP customization seems to be a costly affair and caused problems with each upgrade, with the introduction of eresource’s powerful ERP system, lessons have been learned and customization and implementation of ERP system has become an easy method. eresource could customize your ERP system without compromising your strategic business processes. Our efficient implementation team can effectively manage any customization with appropriate project management, that too free of cost during the current financial year.

When an ERP system is selected the heavy implementation cost is always a concern for worry for most of the organizations. To enable all type of companies to escape from these concern eresource has come out without a novel idea to carry out all implementations free of cost for the next one year.

Some companies that still using a legacy system that is no longer supported or their existing system has outgrown its usefulness because of more complexity and volume of transactions. In this scenario the IT department must able to convince management that a new ERP system is needed to stay competitive or will generate significant ROI.

The reason why some organizations still managing with their outdated legacy system is that they are reluctant to spend the money on new ERP systems due to cash crunch and when there seems to be more pressing needs. Organizations are also fearful of a failed implementation. However, eresource ERP eliminates all these concerns. Because neither eresource ERP expensive nor has any implementation hassles. These elements are the one of the main highlight of our web-based ERP that has been widely accepted by in Indian ERP market.

Some companies do not like to change their existing ERP system, and reluctantly live with the inefficiency and ineffectiveness of their old system. These systems could be upgraded to meet the current requirements. eresource ERP system is capable to help and customize these systems provided there are recommendations from the existing users. It will be a big setback for the companies if they do not extend the useful life of an upgrade ERP system from eresource that can improve business process, third party solution, customization, integration workflow and business intelligence and reporting tools.

Once again we wanted to remind you that with eresource, you will be able to extend the useful life of your ERP system. And implementing a whole new eresource ERP system is the best opportunity for business process improvement. This is the right time to improve business process and implement our new ERP system. So if you have confidence in the future, now would be a good time to retool your processes and systems. And the plus point is eresource offers an absolutely free erp implementation during this current financial year. So don’t wait any more. Call us now. We will be at your service, always.

Also Read – ERP for Construction Industry

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eresource ERP can make your business rhythm steady

ERP for Business Growth

When your business process doesn’t bring you a satisfied result and that ultimately gives you sleepless nights, you have to find ways that can lead you to a promising future. Many companies that were going through this kind of a bad phase have implemented eresource ERP and found their business rhythm going well.

Eresource ERP system will help your managers make sure that functioning of every department and branches are interlinked with each other and there is no information loss. Information loss can result in wrong decision making and that is the one of the most frustrating aspects or running a business.

It doesn’t matter what kind of industry you are running, eresource ERP system can make sure that all of your data is in one central location that everyone can access. The logistical advantages behind eresource ERP is that it is designed to reduce costs overall and allow the data flow between single departments or international offices to move smoothly and in real time for better processing. It can also help with the analysis of design engineering, streamlining purchasing functions, managing the basics and advanced functions of bill of materials, three-way matching of purchase orders, inventory, and costing, reports and all accounting function.

eresource ERP system is very effective for companies looking to streamline the current process by either trimming it or making it faster and less bulky. Eresource ERP for business growth determine how they want to label or identify version numbers of their products. Other advantage of eresource ERP system is the security features that are built into the software. They are designed to protect the company from industrial espionage and other outsider crime as well as insider crime such as embezzlement.

Other advance of eresource ERP system is it very cost effective and affordable ERP to even very small organizations. As you all know that in this economic conscience society organizations of all types want to reduce their manufacturing costs. By streamlining the data flow and a transparent working system among the employees of an organization can bring tremendous changes in the whole organization and its business process.

Eresource ERP will allow employees to view all of the information pertinent to do their jobs, they will be able to provide customers with quicker answers and waste less time trying to figure the answer out, saving the company valuable time and money and allowing the employees to work more efficiently.

Another advantage about eresource ERP is that it unifies a company, it allows the customer service team to understand the financial background for a client or to check if there is stock in the warehouse. It allows the warehouse to update the system of whether something is in stock or not, without having to send emails or documents. It minimizes inventory time.

But one warning before you implements eresource ERP solution. ERP insists change. But the main problem is people normally don’t like to change the way they do their jobs. Change today for a better tomorrow. That should be your success mantra.

Also Read – Best ERP Software for Construction Industry

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Go for an ERP that can bring attractive ROI

ERP and ROI:

During our deliberation about ERP with some of our clients we have came across questions raised on the necessity of an ERP system. They can’t be blamed for their doubts. Because their organizations typically have software systems that performed much of the component functions of ERP. In this case it is our duty to make them understand the functioning of web-based eresource ERP system and what makes our system different from a standalone system.

The integrated eresource ERP software provides a degree of interoperability that was difficult and expensive to achieve with standalone, custom-built systems. eresource’s web-based ERP serves many industries and numerous functional areas in an integrated fashion and automate operations from supply chain management, inventory control, manufacturing scheduling and production, sales support, customer relationship management, financial and cost accounting, human resources and almost any other data-oriented management process.

Web-based ERP systems have become increasingly prevalent in almost all major industries and it is gaining wide acceptance among Indian SMBs.

Being the most affordable ERP system available in India today, it is not a surprise that the usage of eresource ERP is growing rapidly. With a cent percent success rate in implementation eresource is becoming the first choice for organizations looking for substantial return on investment (ROI) though their enterprise system.

With eresource, business operations have become much easier. For example, when a salesperson enters an order in the field, the transaction can immediately flow through to other functional areas both within and external to the firm. The order might trigger an immediate change in production plans, inventory stock levels or employees’ schedules, or lead to the automated generation of invoices and credit evaluations for the customer and purchase orders from suppliers.

Every growing organization must realize that ERP systems have become the most significant IT investment for most companies in their capital budgeting. It is the business category that plays a very important role in choosing the right ERP and the successful implementation. Because of the specific features of resource ERP system, it is expected to go well with majority of the business process.

eresource is being implemented successfully in major industrial segments and there is no concern about its functionality and module compatibility. Numerous case studies conducted successfully proves eresource ERP is one of the best enterprise software solution available in Indian market today.

Also Read – ERP system for Construction Industry

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eresource, the ultimate ERP system for small businesses

ERP for Small Businesses

The Enterprise Resource Planning – ERP solution is affecting business activities in a big manner. Today all major and small organizations are rightly thinking of enhancing their operational methods with ERP system. But the important factor why many small business houses are hesitant to implement this marvelous technology is due to high cost involved in it.

What we are trying to emphasis these organizations are that you need not worry about the big fund required to invest in an ERP infrastructure and other elements such as software right and implementation expenses. With web-based ERP solution you will be opting for the hosted software model which will be software-as-a-service-model.

Going for this option you will be hosting your software on server provided by eresource in our place and we will ensure that you will be able to use the software over the Internet. You will able to access any information related to your business from anywhere at any time using a net connection. Understanding the requirement of small businesses we have designed our solution to suit your needs and budget.

Also Read – ERP for Cosmetics Industry

Here we give you a brief description about how your business can benefit with the usage of eresource ERP.

  • Cost-effective: With the manual operations most of your business tasks are getting duplicated and your business is becoming an expensive affair. Once eresource ERP solution is in place, duplication is eliminated. Work becomes faster, and information stored in a central place can be made available to the departments which need it.
  • Centralized controls system: With all the branches/departments/sections using eresource system, it is possible to have tight controls on each process. The systems make users accountable for their delays and take decisions in time to avert cost escalations or schedule delays.
  • Quality control: eresource ERP facilitates you to have quality check level for every process and holds people responsible for it in a transparent manner. This improves your product quality.
  • Wastage control: Our system helps you identify areas which lead to wastage of raw material and labour. You can then take steps to reduce the wastage and bring the project under control.
  • Facilitates management decisions and control: eresource ERP system provides easy and better access to information and data which helps the management get up-to-the-minute information. This facilitates the decision making and brings in better management control across the organization.

Shying away from usage of technology solution won’t do any good for you. As a matter of fact all organizations, even the smallest, have to look at this optimistically. Most ERP system in general and eresource in particular is a business management information system that can contribute a lot of benefits to a growing business process. eresource ERP provides a free demonstration of its technology to anyone who wishes to a look at it. Call us (+91 22 41118000) or write to us today if you still have any doubt. eresource will be at your service anytime and anywhere.

Also Read – ERP Software for Automotive Industry

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ERP cloud computing, an economical way to manage business process

ERP cloud computing is the most economical way to manage enterprise solution based IT services. No wonder it is gaining more acceptance and popularity day by day.

However, despite many advantages and growth projections, cloud computing method requires careful planning when it is applied with applications like ERP. This is where eresource ERP makes the difference. Unlike many other ERP products in the market today, eresource ERP practiced cloud computing method since its inception. Being a web-based ERP system the base method used with eresource proves this formula.

Organizations that plan to implement an ERP system must understand some important aspects of ERP cloud software that can contribute to their business. The important aspect are the business benefits of ERP cloud computing.

The dynamic provisioning of the cloud computing is that resonates with ERP users. ERP cloud computing methodologies in eresource ERP system enables IT managers simply to click a few menu selections to free up computing power from the cloud whenever manufacturing operations need additional resources. On the other hand, for the on-premise applications, it would take weeks or months required to buy a new server, load it with software and get everything working properly.

eresource cloud ERP facilities provides organizations with a wider area to deploy the solution quicker and can expect a faster ROI. Needless to say it can also help organizations reduce capital expenses. Rather than continually buying new equipment and software, companies can keep a steady and methodological way for expenses.

Small and medium scale industries are the one that could benefit maximum from eresource cloud ERP. As they are in the stage of growing path, unwanted expenses incurring in the way of investment in an exclusive IT departments and the executives to maintain and manage its successful operations will definitely make a hole in their pockets. With the usage of this cloud computing application method they will be able to divert the resource in other areas that could help them grow further.

When an organization plans to implement an ERP they must really must get into a long discussion and have a thorough evaluation of their requirement about the ERP system. eresource consultants are always ready to clear any doubts pertaining to the ERP system in I general or our cloud computing system in particular. A continuous interaction between company executives and our consultants will clear the way to understand our system more closely.

The requirement of companies also varies. There are cases which needs only updates of few modules. In some cases companies may subscribe to a demand-planning module or a production-planning program for an overseas plant rather than going with a full ERP suite. Whatever the cases may be, eresource cloud ERP software will be the best answer.

Also Read – Transportation erp software

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eresource is an ERP system that allows you to work as you want

ERP for Small/Mid Size Companies

ERP scenario is making rapid changes in India. It was one of the sectors in the software industry that was dominated by the major vendors for a quite a long time. Their dominance coupled with huge monetary investment isolated the small and medium scale industries from enjoying the benefit of an Enterprises Resource Planning system. But with the advent of web-based systems such as eresource ERP, it has become altogether a different story now.

For the mid-sized companies, they have number of options to choose from eresource. What is required at the moment is executives from these mid-sized companies need guidance to help them choose the right option. Companies CEOs and financial managers can be guided thoroughly with comprehensive video demonstrations. eresource sales executives will be available any time for consultation and demonstration to help midsize businesses make wise choices when buying and implementing the ERP system.

Earlier, midsize companies used to buy ERP in two ways directly, from a software vendor or indirectly through a value-added reseller (VAR). It is time to get away with the second choice. The companies can contact eresource directly after the presentation of live demo of eresource ERP functional modules.

Any modification, alteration, deletion and addition can be made as per your requirement. This will make your ERP system works the you want rather than work as the ERP system wants you to, as in most cases.

Many of the case studies reveals that after eresource ERP system was installed, companies could process 25 per cent more orders on a day, that is without any additional staff. Furthermore, the companies were able to reduce inventory by 30 to 35 per cent. It has also helped in big way in dropping customer complaints.

Web-based eresource ERP can speed up business processes, reduce costs, increase selling opportunities, improves quality and customer satisfaction and measure results continuously.

There is no place for a misconception about the support and products updates of eresource ERP. It has proved beyond doubt that eresource can match with any big players in the ERP market with its service support products updates. On the other hand many big vendors in the market do not deal directly with midsized companies and trying to express that their products are exclusively suitable for only the large scale industries.

Needless to say, it is the one of the advantages for the companies when they deal with eresource ERP that they will be in direct contact with our executives and technical support personnel for any kind of assistance. It will enable a quick resolve of any technical or non-technical issues arising out of the system. Our 24×7 hour customer care service makes a different player in this field.

eresource ERP solutions aim to lower total cost of ownership delivered through its web-based erp applications. eresource understands that established processes and an integrated approach to leveraging technology are vital for the growth of any business unit. eresource ERP solution can efficiently handle a company’s core and support business functionalities. It can also make a large difference in improving its ROI (return on investment).

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Manufacturers can increase production cycles and reduce raw material

Manufacturing and distribution companies are mainly depending on manufacturing  ERP software to improve profitability and productivity. eresource ERP has many features that can help these companies reduce expenses and by that way they can get the potential ROI.

Inventory reduction is one of the main features that eresource ERP can provide to the companies. This helps the companies make the right assessment of purchasing. The companies need not stock the products before it is in use as excess stocks can increase wastage and the companies have to make an extra storage space and proper maintenance. eresource ERP system, when implemented, can decide where to store the inventory after completing the process of purchase as the latest data of every department is updated in the system.

Another feature is the easy to view workflow system. With this facility the complete analysis of data can be viewed through automated systems, which helps the management to continue work and to have better plant utilization. eresource ERP system increases production cycles and helps in reducing raw material. This way manufacturing units can schedule tasks easily and effectively. These features in eresource ERP help in reducing raw material inventory. This will also help the expenses on storage of finished goods is reduced.

Automation of the system also has many other benefits such as increased plant utilization, productivity and customer service, and these features in the eresource ERP helps organizations to get the required competitive edge over their competitors.

As everyone will agree that the customer service holds key to success of an organization. When the customer service is improved it helps the products to be delivered to the customers on time. Being a web-based ERP system eresource’s real-time functional facilities help customers in a big way and it also enables the buyers to submit their complaints and problems directly to the manufacturer, if required.

Organizations must take effective and timely decisions to improve business. eresource ERP helps organizations to act in time to overcome any complex matter as everyone in the organization can be interlinked through its real-time online facilities and decision could be made without any delay. eresource ERP system can also define the accounting period in minutes and the management can take decisions based on information which can be fully trusted.

From the case studies we have from our clients, it has been proved beyond doubt that most of them have around twenty five to thirty per cent of reduction in inventory cost after implementation of eresoure ERP system and the cost on manufacturing erp software has been reduced by twenty to twenty five percent.

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ERP training is essential for successful business operation

ERP implementations bring significant change to the way employees work. However, no ERP implementation can succeed without proper employee training. What is commonly experienced is that though ERP training is an integral part of ERP system deployment, many such training does not bring out an effective result.

Many enterprise system training initiatives erroneously focus on transactional training. Also many ERP training fail to accomplish several key goals, including putting changes in a context that is easily understood by employees, reinforcing changes over time, and providing multiple mechanisms to address different learning styles.

Key elements

Running a business entails much more than merely completing transactions: ERP developers are generally good at creating documentation and training that teaches people how to complete transactions in the system. However, running a business entails much more than merely completing transactions in a system. ERP training courses must deliver knowledge in the context of how employees perform their day-to-day jobs, not simply how to complete the new transactions in a system.

It won’t be that easy to get away with business processes, since they are going to change in the new ERP environment. The employees must be trained thoroughly to understand the new things. It will help them migrate to the new environment. Apart from that, relating to as-is processes helps highlight the most significant changes affecting employees.

Different people learn in different ways, and it often takes repetition and multiple channels to transform understanding and behavior. While most ERP implementations leverage classroom training, a majority of companies deploying a new ERP system fail to leverage cheat sheets, user instructions, Web-based ERP tutorials, hands-on simulations, and other effective learning tools. It is necessary to include a variety of formal and informal training tools to make sure the changes stick.

Also Read – ERP Software for Manufacturing

People who must get ERP training

In an organization, the decision makers need to have sufficient understanding of what is involved in an implementation project so that they appreciate the potential problems and are able to give the commitment and support that is required.

The members of the project team need to get thorough training and skills that will enable them to establish how to best use the functionality for the operation and maintenance phase. Since the members of the project team will become the trainers of other employees in the organization, they must be provided with the skill to able to formulate and deliver a training course.

The users of the ERP system need to have the skill for using the functionality relevant to their roles. They should understand the basic concepts of ERP and also how to perform the day-to-day activities in the ERP system. Others who require training include managers, who should have at least an appreciation of what the system does. Ideally, the project manager should have a good understanding o fall aspects of the system so that he can be effective in dealing with any issues raised.

A select number of people will require more specific technical training so that they can design databases, write scripts, manage users, generate reports and query the database for specific requirements.

The system administrators need to be able to setup the system and then maintain it. They will require knowledge about how to handle system security and deal with technical problems. They will need to develop a level of understanding of the functionality so that, at some stage after implementation when the project team is disbanded, they are able to manage the system smoothly.

Additionally, over the period it can be expected that the ERP tool will evolve to some degree along with the company and projects that it serves. From time to time it may be necessary to conduct additional training sessions to keep everyone abreast of the changes that have been implemented.

eresource academy, the training wing of eresource Infotech Pvt. Ltd. has developed program dedicated to training users in every aspect of the Integrated ERP software system. Its exclusive two-day basic ERP training course gives an opportunity to the users of ERP systems and other IT professionals to get acquainted with ERP software. This course caters to the vocational needs of the students and is concurrent with the software engineering and technology syllabus covered by the major universities.

Also read – ERP for Packaging industry