Home | Ask Experts  | What is customer order management in an ERP system?


What is customer order management in an ERP system?

As integration of business functions is one of the key strength of ERP system, the integration process begins at the contact with a potential customer. Therefore, this process of customer ordering is at the heart of the ERP system.

In an ERP system the integration of sales and distribution to capture the order and ship the goods, material management to control the inventory, financial accounting to manage the billing and flow of cash, controlling to measure the profitability of operations and production planning to ensure an economical flow of goods to inventory and customers.