Is CRM part of ERP or a separate business software category?
Both. As a unique category, CRM normally consists of sales force automation, marketing automation and customer support. As part of ERP, CRM is one of the five ERP pillars, with the other four pillars being financial accounting, distribution or supply chain management, manufacturing and human resources/payroll.
CRM can be described as the development and implementation of a strategy for handling interactions with past, existing or future customers. It covers all customer-oriented activities from potential market identification through to customer loyalty retention. It is technology enabled and involves data capture and analysis, information generation and distribution, and customer-oriented activity. CRM has a central database and integrates with an ERP system and different channels of interaction. CRM involves different participants and has the ability to manage these participants.
What is meant by stabilization period in ERP implementation?
Why ERP implementation is a challenging task?
How to measure ERP performance?
Why are financials, the first module implemented in many ERP packages?
What are the roles and responsibilities of ERP consultants?
Can we purchase individual modules of eresource ERP?
Is eresource ERP a suitable ERP tool for textile industry?
What is ERP II?
What is the importance of ERP maintenance phase?
What are the roles and skills required after successful ERP implementation?
What is the role of BI (Business Intelligence) in an ERP package?
What are the points to be remembered while choosing an ERP package?
What is bolt-on?
What are the significance and advantages of S&OP
What are the common goals of ERP and TQM?
What are the benefits of Supply Chain Management (SCM)?
How data mining and data warehousing are related to ERP?
What is mean by flexible reporting and analysis?
Is it advisable to go with less well known company for ERP implementation?
Is it difficult to manage ERP implementation projects?
What is the difference between ERP and accounting software?
Understanding data migration process
What is the connection between ERP and e-business?
What are the reasons for ERP system failure?
What is ERP Implementation Life Cycle?
What is data mining?
Can organizations succeed without ERP system?
How important is ERP training and education?
How can we keep our ERP database protected at all times?
What is the basic structure of a good ERP solution?
What is ERP enabled Business Process Reengineering (BPR)?
What makes eresource's web-based ERP different from other ERP software?
What is Supply Chain Management (SCM) software?
Any particular industry has a greater benefit from an ERP implementation?
There is a feeling that ERP may lead to unemployment. Is it right?
What is Vendor-Managed Inventory (VMI)?
Why it is not advisable to have an in-house developed ERP?
Why some people think ROI on ERP is low?
How effective are the security measures in eresource ERP?
What is the ROI potential for eresource ERP system?
Why should SMBs consider implementing an ERP system?
Should ERP implementation be carried out module wise?
What does the term 'Best Practice' mean in ERP context?
What are the tangible and intangible benefits of ERP system?
How accurate are sales forecasts?
Is the 'flexible' attitude of users hampering ERP success in India?
How ERP systems improve company's business performance?
What is the reason for ERP market growth in India?
How BPR plays a critical role in ERP implementation?
What is the difference between MRP software and MRP module of ERP?
How quickly can our business benefit from eresource ERP?
Why should I choose eresource for my ERP solution
How long does it take to implement eresource ERP?
Why Indian ERP system best suited for Indian industries?
Being a student, I would like to know more about ERP and its benefits
Is classroom study key to successful ERP implementation?
Why ERP is considered to be the backbone of e-business?
How will the eresource ERP Finance Module help improve auditing?
What makes web-based ERP more ideal than server based solution?
How will Customer Relationship Management (CRM) help my business?
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